Returns and complaints
We want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may return the product under the conditions below.
1. Returns
Customers have the right to withdraw from a purchase within 14 days of receiving the goods.
Returned products must be:
- unused
- undamaged
- in their original packaging
Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.
Refunds are processed after the returned product has been received and inspected.
2. Complaints
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at info@sana-store.com
To help us resolve the issue quickly, please include:
- your order number
- a description of the problem
- photos or videos (if applicable)
Our team will review your request and provide further instructions.
3. Refunds
Refunds are issued using the original payment method, unless otherwise agreed.
The processing time may vary depending on your payment provider.
4. Contact for Returns
For returns or complaints, please contact: